Each project is important
From a few thousand euros to several millions, each project is important. Each must result in a functioning system that provides the best possible service. At the heart of each project, there are one or several INLOG software applications that must, day after day, give the expected advantages securely, comfortably and with the high level of performance we promised. A lot of our biggest clients (our best references) started by purchasing a single product for a limited implementation. Only the success of this initial project led them to purchase one or several other products, until they installed the whole range. And, often, they became enthusiastic prescribers and our best ambassadors.
Cutting-edge services to support you
Your computerisation/IT renewal project starts well before the publication of a call to tender or a request for a quote. During this reflection period, when you seek to express your needs, our business engineers are available to advise you and demonstrate our solutions. They will then be able, when the time comes, to draw up a proposal that is relevant and answers your needs.
Our experienced project managers ensure that the contractual commitments are met, and that the solutions are smoothly implemented, from the project startup meeting to the final delivery.
Throughout the process, our experts, technicians and instructors provide help with configuration, technical rollout, user training and assistance to change to production environment.
Finally, INLOG's technical support teams will respond as quickly as possible to you needs for as long as you require them.
At INLOG, all these tasks are performed within the framework of strict ISO-certified quality procedures, and are subject to regular internal and external audits, and to a firm policy of continuous improvement.
The industrialisation of the services fulfils a number of requirements: continuous documentation and traceability of actions, control of deadlines and workloads, and final quality control of implementation.
All INLOG services available
- Studies & Advice:
- Organisational advice on medical IT systems
- Impact studies on LMSs and transfusion systems
- Study and definition of needs
- Assistance for project and implementation:
- Global project management
- Technical deployment of IT systems
- Connection of systems and equipment
- Control and performance audits
- IT system configuration (and configuration help)
- Audit and retrieval of previous data
- Organisational and quality management support
- Support and assistance:
- Technical and functional assistance by telephone
- Remote assistance/remote maintenance
- Software update agreements
- New: Extended support during weekends/bank holidays
- Training:
- Initial training for users and superusers
- Additional intra/inter-training courses
- 3 fully equipped training rooms in Limonest (Rhône region, France )
- Remote training